Return and Refund Policy

Eligibility for Returns

1. Return Window:

   • Items may be returned for a refund, exchange, or store credit within 30 days of the purchase date or delivery date (for online orders).

2. Conditions for Returns:

   • Items must be unused, unworn, and in their original packaging with all tags attached.

   • Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Returnable Items:

   • Customized or personalized jewelry.

   • Items purchased as "Final Sale."

   • Items showing signs of improper use, neglect, or failure to comply with care instructions (e.g., exposure to water, creams, or perfumes).

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Refunds

1. Process:

   • Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

   • Refunds will be processed within 7-10 business days after approval.

2. Shipping Costs:

   • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

3. Deductions:

   • If the item is not in its original condition, a partial refund may be issued at our discretion.

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Exchanges

1. Defective Items Under Warranty:

   • Items with manufacturing defects (e.g., missing stones, defective plating) may be exchanged or replaced at no cost.

   • Customers must provide proof of purchase to facilitate the process.

2. Exchange Window:

   • Exchanges for non-defective items can be requested within 30 days of purchase, subject to item availability.

3. Procedure:

   • To request an exchange, contact us at info@mariana.co.il or +972-9-7415893.

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Return Shipping

1. Responsibility:

   • Customers are responsible for return shipping costs unless the return is for a defective or incorrect item.

   • For items under warranty, Mariana Jewelry will cover shipping costs for repairs or replacements.

2. Instructions:

   • Securely package the item to prevent damage during transit.

   • Include a copy of the receipt or proof of purchase.

   • Send the return to:
     Mariana Jewelry
     3 Hayozmah St.
     Kfar-Saba 4442216
     Israel

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Warranty-Covered Services

The following services are covered under our Lifetime Warranty and are provided at no cost:

• Replacement of missing end charms or clasps.

• Replacement of missing stones or crystals.

• Replating or repair of items with defective plating upon arrival or within a short period (as proof of defectiveness).

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Items Not Covered Under Warranty

• Damage caused by general wear and tear or improper use.

• Items damaged due to failure to follow care instructions (e.g., exposure to water, perfumes, or creams).

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Contact Us

For any questions regarding our Return and Refund Policy or to initiate a return or warranty claim, please contact us at:

• Email: info@mariana.co.il

• Phone: +972-9-7415893

• Address: 3 Hayozmah St., Kfar-Saba 4442216, Israel

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We are here to help and ensure your experience with Mariana Jewelry is exceptional.